Frequently Asked Questions

Your Ultimate Guide to Travel Queries

Explore our comprehensive list of frequently asked questions to find answers to common queries about our tours, destinations, accommodations, and more. Whether you’re a seasoned traveler or planning your first adventure, our FAQ page has you covered.

 We specialize in tours across Morocco, East Africa (including Uganda, Tanzania, and Kenya), and Egypt.

We offer a variety of tours, including group tours, private tours, customized tours, safari adventures, cultural experiences, and more.

Absolutely! We welcome solo travelers on our group tours, and we also offer private tours tailored to solo adventurers.

Yes, we can accommodate various dietary preferences and restrictions. Just let us know your requirements when booking your tour.

Our tour packages typically include accommodations, transportation, guided tours, and most meals. Specific inclusions may vary depending on the tour package.

Booking a tour with us is easy! Simply visit our website and browse through our tour options. Once you’ve selected your preferred tour, follow the booking instructions provided or click on the link below Inquiry

   Yes, we offer customizable tour itineraries to suit your preferences and interests. Get in touch with us to discuss your customization options.

 Our cancellation policy varies depending on the tour package and booking terms. Please refer to the terms and conditions provided at the time of booking for specific details.

   While we do not provide travel insurance directly, we highly recommend that all travelers purchase comprehensive travel insurance to protect themselves against unforeseen circumstances.

 You can reach us by phone: +1 408 605 0361, Email: leslie@leslieshearttravel.com, or through the contact form on our website. Our friendly team is always here to assist you with any inquiries or concerns you may have.

   Yes, many of our tours are family-friendly and cater to travelers of all ages. We can also tailor the itinerary to accommodate children’s needs and interests.

   Our knowledgeable tour guides are fluent in English, French, and Arabic. We can also arrange for guides who speak other languages upon request, subject to availability.

Visa requirements vary depending on your nationality and the destination country. We recommend checking with the respective embassy or consulate for the latest visa information.

   Yes, we are committed to promoting responsible and sustainable tourism practices. We work closely with local communities and conservation organizations to minimize our environmental impact and support eco-friendly initiatives.

   Your safety is our top priority. We adhere to strict safety standards and protocols, and our experienced guides are trained to handle various situations. We also provide emergency contact information and ensure that all necessary precautions are taken throughout the tour.

Absolutely! Whether you have specific dietary preferences, mobility requirements, or other special requests, we are happy to accommodate your needs. Simply let us know in advance, and we’ll do our best to make arrangements accordingly.

We recommend booking your tour as early as possible to secure your preferred dates and accommodations, especially during peak travel seasons. However, last-minute bookings may also be available depending on availability.

We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms. Our booking system provides secure payment processing for your convenience.

Gratuities for guides, drivers, and other service providers are not included in the tour price. Tipping is customary in many destinations, and we recommend budgeting accordingly for gratuities based on the level of service received.

Absolutely! We offer a range of optional activities and excursions that can be added to your itinerary for an enhanced travel experience. Let us know your interests, and we’ll be happy to tailor your tour to include the activities you desire.

 Our group sizes vary depending on the tour and destination. We strive to maintain small group sizes to ensure a more personalized experience for our travelers. However, certain tours may accommodate larger groups, particularly for private or custom itineraries.

Yes, we offer private tours for individuals, families, and groups of all sizes. Private tours allow you to customize the itinerary according to your preferences and travel dates. Contact us to discuss your requirements, and we’ll create a tailored itinerary just for you.

 Absolutely! Many of our tours are designed for solo travelers, and we welcome individuals who wish to join group tours. Our experienced guides and inclusive group dynamics make our tours an excellent choice for solo adventurers seeking new experiences and connections.

We offer a range of accommodations to suit different preferences and budgets, including hotels, guesthouses, lodges, and luxury camps. Each accommodation is carefully selected based on its quality, comfort, and proximity to key attractions.

 While travel insurance is not included in our tour packages, we highly recommend purchasing comprehensive travel insurance to protect yourself against unforeseen circumstances such as trip cancellations, medical emergencies, and travel disruptions. We can provide recommendations for reputable insurance providers upon request.